Terms and Conditions
Personal Identification Information
We may collect personal identification information from users in a variety of ways, including, but not limited to when Users use our site, place an order and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate; name, email address, mailing address, phone number, and credit card information (securely via PayPal).
Users may, however, visit our site anonymously.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain site related activities.
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How we use collected information
Viridis Libra collects and uses personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If the user decides to opt-in our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or users may contact us via our site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
There is 7 days period when any order can be cancelled.
However, once order is despatched shipping cost will not be returned. Only the payment for the goods will be refunded after the goods will be received by us.
For cancellation of any order please contact us at:
Our policy lasts 28 days. Returning an item can be done any time within 28 days of receiving your goods. If 28 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and money will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account; there is often some processing time before a refund will clear, before contacting your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 43 Howitt Crescent, Uttoxeter, Staffordshire, ST14 7AT, United Kingdom
To return your product, you should mail your product to: 43 Howitt Crescent, Uttoxeter, Staffordshire, ST14 7AT, United Kingdom,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.